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What You Need to Know Before You Start

These legal terms set out your rights, our responsibilities, and the conditions under which your account operates on zc778.

Account EligibilityJazzCash & Easypaisa Deposit TermsPrivacy and Data UseCookie PolicyAccount Closure Rights
zc778 What You Need to Know Before You Start
POLICY CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about how our terms apply to your account — whether it concerns a JazzCash deposit dispute, an account suspension, or a data request — our support team handles legal and policy queries through the channels below. Response times vary by query type; account-level concerns are prioritised. Have your registered account details ready when you contact us.

Team online

Live Chat

Open the chat widget from any page on zc778. For legal and account queries, select the account or policy category when prompted so your message reaches the right team.

Email Support

Send your legal query, account dispute, or data access request to our support email. Include your registered mobile number and the payment method used — JazzCash, Easypaisa, or Raast — if the query is transaction-related.

Account Help Centre

Log into your account and navigate to the Help section for policy documents, account closure requests, and step-by-step dispute submission forms tied directly to your account record.

HOW WE HANDLE POLICY

Data, Cookies, Security and Your Account Rights

zc778 manages your account data and security under a defined set of practices. Here is what each area covers and how you can act on your rights.

Data Handling and Retention

We collect account registration data, transaction records, and device session data. Retention periods follow our internal data schedule; you can request a summary of what we hold through the account Help section.

Cookie Policy

We use functional and analytics cookies to keep your session active and to understand how pages are used. You can adjust cookie preferences through your browser settings; blocking functional cookies may affect account login behaviour.

Account Security Practices

Each login triggers an OTP sent to your registered mobile number. If your registered number changes, update it through account settings before initiating any JazzCash, Easypaisa, or Raast transaction to avoid verification delays.

Requesting Changes or Deletion

To request correction or deletion of your personal data, submit a written request via email support or through the account Help Centre. We will confirm receipt and provide a resolution timeline by return.

Frequently Asked Questions on Our Legal Terms

The questions below cover what Pakistan users ask most about eligibility, data rights, account terms, and how our policies apply to transactions made through local payment methods.

Access depends on the laws applicable in your region. It is your responsibility to confirm that using this platform is permitted under local law before you open an account or make any deposit.

The version published on this page on the date of your transaction is the version that governs it. We recommend reviewing this page before each significant account action, including deposits via Raast or Easypaisa.

We collect your name, registered mobile number, device session data, and transaction records. Payment method details — such as your JazzCash or Easypaisa account number — are recorded as part of your deposit history.

Send a written request through email support or the in-account Help Centre. Include your registered mobile number. We confirm receipt and provide a resolution timeline in our response.

We notify you via the contact details on your account. You can raise a dispute through email or live chat. Pending transaction balances, including any Raast or Bank Transfer deposits, are reviewed as part of the process.

No. Where any promotional message conflicts with this legal page, the terms published here take precedence. This applies to all account wallet activity, including JazzCash deposit promotions.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.